Refund Policy

All products and services provided by Voice-API are sold “as is.” We provide a 7-day money-back guarantee, subject to the following conditions:

1. Eligibility for Refunds:
   - Refunds are only available for unused or partially used subscriptions, calculated on a pro-rata basis, within the initial 7-day period from the date of purchase.
   - Resources or services already used, consumed, or accessed during this period will be deducted from the refundable amount.

2. Calculation of Refunds for Subscriptions:
   - For subscription-based services, the refund amount will be calculated based on the following:
     - The used resources (e.g., completed transcriptions, processed data, or utilized features) will be deducted at their standard rate.
     - The remaining portion of the subscription term will be refunded on a pro-rata basis, calculated as the unused time from the cancellation date to the end of the billing cycle.

3. Non-Refundable Items:
   - Any fees associated with fully consumed or completed services, such as finalized transcriptions or analytics, are non-refundable.
   - Subscription renewals are non-refundable unless canceled prior to the renewal date.

4. How to Request a Refund:
   - Refund requests must be submitted within 7 days of the original purchase date by contacting Voice-API support at support@voice-api.app.
   - Refund requests must include proof of purchase and details regarding the usage of services.

5. Exceptions:
   - No refunds will be issued for purchases made beyond the 7-day period.
   - Refunds are not available for promotional offers, discounted plans, or services provided for free.

6. Responsibility of the User:
   - The User assumes full responsibility for their purchase decisions. By making a purchase, the User acknowledges and agrees to these terms.